This release focuses on account security, smarter calendar insights, and giving you more control over your inbox and direct booking sites. We’ve added multi-factor authentication, unbookable night indicators, a new Quality Dashboard tab, and many more improvements.
Highlights
- Multi-factor authentication (MFA) — Secure your account with an extra layer of protection using an authenticator app
- Unbookable nights on your calendar — Instantly see which nights can’t be booked due to minimum night requirements
- Resolutions tab in Quality Dashboard — Track and resolve Airbnb listing issues directly from Host Tools
- Mark inbox threads as unread — Keep important conversations visible by marking them as unread
- Google Analytics and Tag Manager for direct booking — Track visitor behavior on your direct booking site with GA or GTM
- Channel IDs visible in Settings — Quickly find your channel user IDs and property IDs on the Settings pages
New Features
Multi-factor authentication (MFA)
Add an extra layer of security to your Host Tools account. Enable MFA from your profile settings and use any authenticator app (like Google Authenticator or Authy) to verify your identity when signing in.
- Learn more: How do I enable multi-factor authentication (MFA)?
- Find it: Settings > Profile > Security
- Try it: Open Profile Settings
Unbookable nights indicator
Your calendar now shows a warning icon on nights that cannot be booked because of minimum night requirements. For example, a two-day gap between reservations with a three-night minimum will be flagged as unbookable, so you can adjust your settings to fill those gaps.
- Learn more: What is a calendar rule?
- Find it: Calendar
- Try it: Open Calendar
Resolutions tab in Airbnb Quality Dashboard
The Quality Dashboard now includes a Resolutions tab where you can view and address active issues flagged by Airbnb across your listings.
- Learn more: How do I view the Airbnb Quality Dashboard on Host Tools?
- Find it: Settings > Channels > Airbnb account > Quality Dashboard > Resolutions
- Try it: Open Channel Settings
Mark inbox threads as unread
Need to come back to a conversation later? Mark any inbox thread as unread so it stays visible in your unread filter. Available on both web and mobile.
- Try it: Open Inbox
“Checked-out” badge in inbox
Quickly identify guests who have already checked out. A “Checked Out” badge now appears on completed reservations in your inbox, complementing the existing “Currently Staying” badge.
- Try it: Open Inbox
See which team member sent each message
If you use multi-user management, you can now see which team member sent each message in the inbox. This helps you track communication and maintain accountability across your team.
- Learn more: Do You Support Multi-User Management?
- Try it: Open Inbox
Filter inbox by minimum payout
Find high-value reservations faster by filtering your inbox by minimum host payout amount.
- Try it: Open Inbox
Google Analytics and Tag Manager for direct booking sites
Track visitor behavior and measure conversions on your direct booking site by adding your Google Analytics or Google Tag Manager ID.
- Learn more: Getting started with Direct Booking
- Find it: Settings > Direct Booking
- Try it: Open Settings
Canceled reservations in CSV export
Your reservation CSV export now includes canceled reservations, giving you a complete picture of all booking activity for your records and accounting.
- Learn more: How do I export data from Host Tools?
Link listings from the lock settings page
You can now link a smart lock to one or more listings directly from the lock settings page, without having to navigate to each listing’s settings individually.
- Learn more: How do I link my lock to my listing?
- Find it: Settings > Smart Locks > select a lock
- Try it: Open Smart Lock Settings
Message rules count in listing group headers
Listing group headers now display the number of listings and message rules in each group, with quick-access buttons to navigate directly to the message rules for that group.
- Learn more: What are the ‘All Listings’ or “Listing Group” sections under the ‘Messaging’ menu?
- Find it: Messaging > Listing Group header
AI citations in responses
AI-suggested replies now include citations showing where the information came from, so you can verify the source before sending.
- Learn more: How to use AI to auto-reply to guests’ messages
- Try it: Open Inbox
Lock events in your inbox timeline
Your inbox now shows lock-related events, such as when a guest code is set or a door is unlocked, alongside other reservation events in the conversation timeline.
- Learn more: Do you support smart locks?
- Try it: Open Inbox
VRBO and Booking.com reviews via API
Partners and integrators can now access guest reviews from VRBO and Booking.com through the Host Tools API, in addition to the existing Airbnb review support.
- Learn more: Host Tools API docs
Improvements
Channel IDs visible in Settings
Your channel user IDs and property IDs are now displayed on the Settings > Listings page (under each channel icon) and the Settings > Channels page (under each email address). This makes it easier to identify accounts when contacting support or troubleshooting.
- Find it: Settings > Listings or Settings > Channels
Search when importing listings
The import listings page now includes a search field, so you can quickly find the listing you want to connect when you have many listings on a channel.
Auto-populate Booking.com property field on reconnect
When reconnecting a Booking.com account, the property ID field is now automatically populated and disabled, preventing accidental changes.
- Learn more: How do I connect my Booking.com account?
Avatar and read receipts on mobile app
The mobile app now shows sender avatars and “read by” indicators on messages, matching the web experience.
Improved pet fee selection
The pet fee selection UI has been redesigned to make it clearer and easier to configure different fee structures for your listings.
iPad date picker
On iPad, the calendar date picker now appears as a dropdown below the date field instead of at the bottom of the screen.
Quick replies improvements
Quick replies now have a better empty state when no replies exist.
Dynamic message input height
The message composer in the inbox now dynamically adjusts its height as you type, so you can see more of your message without manual resizing.
Unique page titles
Every page in Host Tools now has a unique browser tab title (e.g., “Calendar – Host Tools”, “Inbox – Host Tools”), making it easier to find the right tab when you have multiple open.
Bug Fixes
- Quick replies not working on Android — Fixed an issue where quick replies were unresponsive on Android devices
- Listings not in alphabetical order — Listings now sort correctly in alphabetical order across all pages
- Calendar not syncing near daylight saving time — Fixed timezone-aware date handling that caused calendar sync issues around DST transitions
- Direct booking stuck loading — Resolved an issue where a direct booking page would get stuck loading if a listing no longer existed in the listing group
- Failed to load images on Airbnb — Fixed image loading failures in Airbnb message threads
- Multi-calendar display on wide screens — Fixed layout issues on 2560px and wider displays where dates and prices were not showing
- Calendar rendering on Windows — Resolved a rendering issue specific to Windows browsers
- Webhooks sent multiple times — Webhooks are now deduplicated via a job queue to prevent duplicate notifications
- Currency mismatch error handling — When your Host Tools currency doesn’t match a channel’s currency, you now see a clear error message explaining the mismatch
- Pending payment reservations on calendar — Direct booking reservations with pending payments now appear on the calendar instead of showing as blocked dates
- VRBO dates that couldn’t be unblocked — Added a fallback endpoint to unblock VRBO dates that the standard removal method couldn’t handle
- Booking.com check-in/check-out blocks on sub-rates — Fixed an issue where check-in and check-out day restrictions were not applied correctly to weekly and monthly sub-rates on Booking.com
- Booking.com rate warnings — You now see a warning when sub-rates on Booking.com don’t follow expected patterns
- Listing errors not surfacing — Fixed a bug where some listing errors were not displayed to users when the listing’s account had errors
Performance & Reliability
- VRBO pricing batching — Price updates to VRBO are now sent in batches, reducing the total time to sync prices
- Duplicate message prevention — Improved deduplication logic to prevent the same message from being sent more than once
- Webhook deduplication — Webhooks are now queued as jobs to prevent duplicate webhook deliveries
- Calendar rendering optimization — Calendar slots are now rendered in the background, improving initial page load
That covers everything we’ve shipped since the last release. As always, thank you for your feedback and feature requests.
Have questions? Contact our support team anytime.
